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 silicon.com: Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far morepowerful...
silicon.com: Unified comms: What it needs to succeed
Unified comms holds plenty of promise butbusinesses hoping to use it must first consider why uptake has been so slow, says Jim Mortleman. Vendors may be making a lot of noise about unified communications and collaboration (UCC) but the promised panacea remains a pipe dream for most organisations. Despite having been touted as the likely number two strategic ...
silicon.com: Outsourcing: UK carbon control plan needs a rethink
Encouraging businesses to go green is good but the government must better incorporateoutsourcing in its carbon control scheme, says the NOA's Mark Kobayashi-Hillary Much is being said about the UK government's upcoming Carbon Reduction Commitment (CRC) scheme but it remains unclear how much of this talk is translating into action and what impact the scheme w ...
silicon.com: Desktop virtualisation held back by industry hype
Excessive industry hype has left CIOs reluctant to embrace desktop virtualisation. According to a new survey, half of private sector CIOs believe the technology is promising more than it can deliver.
silicon.com: 2010: The year your desktop goes virtual?
Server virtualisation is rapidly becoming an accepted part of the corporate IT infrastructure - and now industry experts are predicting that it won't be long until corporate desktops follow suit. Desktop virtualisation refers to the running of a PC's operating system within a central datacentre. Users have a screen and terminal (or thin client) on their desk ...
silicon.com: The Role of Open Source Data Integration
This free-to-download whitepaper looks at how Enterprise customers are demanding projectÂ>sized data integration tools that can be scaled up to enterprise use. They donÂft want complex, expensive DI products that...
silicon.com: The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
silicon.com: Zurich inks $2.9bn outsourcing megadeal with CSC
Zurich Financial Services has announced an outsourcing megadeal. The company said yesterday is has signed a 10 and a half year deal with CSC to supply datacentre and IT services.
silicon.com: How IP geolocation can improve your website experience and marketing activity
With geolocation technology, you can know a web user's real world whereabouts. This report examines the benefits from the fictional retailer's point of view. Things-4-You- a thriving online business, which...
silicon.com: Going Global With Geolocation.
This white paper, sponsored by Quova, Inc., a leading provider of IP geolocation data and services, illustrates how companies are using geolocation to greatly improve the user experience across languages...
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·Desktop virtualisation held back by industry hype
Excessive industry hype has left CIOs reluctant to embrace desktop virtualisation. According to a new survey, half of private sector CIOs believe the technology is promising more than it can deliver.
·2010: The year your desktop goes virtual?
Server virtualisation is rapidly becoming an accepted part of the corporate IT infrastructure - and now industry experts are predicting that it won't be long until corporate desktops follow suit. Desktop virtualisation refers to the running of a PC's operating system within a central datacentre. Users have a screen and terminal (or thin client) on their desk, which connects to the operating system running on the serv ...
·Outsourcing: UK carbon control plan needs a rethink
Encouraging businesses to go green is good but the government must better incorporateoutsourcing in its carbon control scheme, says the NOA's Mark Kobayashi-Hillary Much is being said about the UK government's upcoming Carbon Reduction Commitment (CRC) scheme but it remains unclear how much of this talk is translating into action and what impact the scheme will have on the outsourcing and offshoring industries.
·Zurich inks $2.9bn outsourcing megadeal with CSC
Zurich Financial Services has announced an outsourcing megadeal. The company said yesterday is has signed a 10 and a half year deal with CSC to supply datacentre and IT services.
·Beware the turf wars when merging comms
Enterprise take-up of unified communications - the merging of IP telephony, conferencing and collaboration, messaging and communications tools - is on a "steeply rising curve", according to analysts. Spending on UC among businesses worldwide is expected to rise from just $302m last year to $4.2bn in five years' time, according to industry watchers ABI Research.
·How the cloud is swallowing your comms
Unified communications is migrating to the cloud, new research has found. According to a report by analysts In-Stat, tech vendors are now working closely with providers of hosted VoIP services, leading to several flavours of unified communications now emerging from the cloud.
·Virtualisation: Real-life tales of how to get it right
Adoption rates of virtualisation have yet to match the hype surrounding it, here Andrew Donoghue hears from businesses who've already taken the plunge. Despite vendors touting the numerous benefits that virtualisation can bestow on businesses that adopt the technology, there is a flaw in the rhetoric that is hard to get around: not many companies are actually adopting virtualisation.
·CIOs' advice on the perks and perils of unified communications
A unified communications project is all too often a daunting prospect for a CIO. UC is a broad topic - and a deployment can bring with it both unexpected benefits and unforeseen pitfalls.
·Unified comms: What it needs to succeed
Unified comms holds plenty of promise butbusinesses hoping to use it must first consider why uptake has been so slow, says Jim Mortleman. Vendors may be making a lot of noise about unified communications and collaboration (UCC) but the promised panacea remains a pipe dream for most organisations. Despite having been touted as the likely number two strategic technology for 2008 by Gartner, it fell to number five on th ...
·Westminster computing put on size-zero diet
With the government hoping to offset or reduce all the CO2 emissions produced by its fleet of half a million computers by 2012, IT is under more pressure than ever to go green. As a result, the public sector has "stopped eating pies and put ourselves on a diet" when it comes to carbon, according to the government's green IT champion, Chris Chant.
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·The Role of Open Source Data Integration
This free-to-download whitepaper looks at how Enterprise customers are demanding projectÂ>sized data integration tools that can be scaled up to enterprise use. They donÂft want complex, expensive DI products that...
·The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
·How IP geolocation can improve your website experience and marketing activity
With geolocation technology, you can know a web user's real world whereabouts. This report examines the benefits from the fictional retailer's point of view. Things-4-You- a thriving online business, which...
·Going Global With Geolocation.
This white paper, sponsored by Quova, Inc., a leading provider of IP geolocation data and services, illustrates how companies are using geolocation to greatly improve the user experience across languages...
·Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far morepowerful...
·The new information agenda:Do you have one?
The lack of trusted information  information that is accurate, timely and relevant is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
·The business value of Web 2.0 technology.
Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain...
·The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization,and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
·Enterprise mobility: connecting to a world of opportunity
Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain...
·Business Analytics and Optimization for the Intelligent Enterprise
Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information....
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